Date: 22.12.2025
1. Introduction
This Refund Policy applies to all purchases made through https://walkfreetoday.com (the “Website”).
The Website is owned and operated by WALK FREE TODAY LTD, a company registered in England and Wales under company number 16899612, with its registered office at 71–75 Shelton Street, Covent Garden, London, England, WC2H 9JQ (“we”, “us”, “our”).
This Policy should be read in conjunction with our Terms and Conditions and Delivery and Returns Policy. By placing an order on the Website, you agree to be bound by this Refund Policy.
2. Statutory Rights
Nothing in this Refund Policy affects your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where goods are faulty, not as described, or unfit for purpose, you are entitled to remedies provided by law, including a repair, replacement, or refund.
3. Right to Cancel and Refunds for Change of Mind
Where applicable, customers have the right to cancel their order within 14 days of receiving the goods without providing a reason.
If you exercise your right to cancel within this period, you are entitled to a refund of the cost of the products returned. Original delivery charges are non-refundable unless otherwise required by law.
To be eligible for a refund under this section, returned items must be unused, in their original condition, and in original packaging.
4. Non-Returnable and Excluded Items
Certain items may not be eligible for return or refund for hygiene, health, or safety reasons, where permitted by law. Such exclusions apply in particular to items that have been opened, used, or are not suitable for resale.
Any applicable exclusions will be clearly communicated where required.
5. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, you must contact us within a reasonable time and no later than 14 days from delivery.
Upon verification of the issue, we will offer an appropriate remedy in accordance with your statutory rights. This may include a repair, replacement, or full refund, including applicable delivery costs.
6. Refund Process
All refund requests must be submitted by contacting us at [email protected], providing your order number and a clear explanation of the reason for the refund request. Where relevant, photographic evidence may be requested to assist with assessment.
Returned items must be sent in accordance with the return instructions provided. Items remain your responsibility until received by us.
7. Refund Method and Timing
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed within 14 business days after the returned item has been received and inspected, or after the refund has been approved where no return is required. Processing times may vary depending on the payment provider.
We do not control the speed at which payment providers process refunds.
8. Return Shipping Costs
Unless the return is due to a fault, damage, or error on our part, you are responsible for the cost of returning items.
Where a refund is issued due to faulty or incorrect goods, reasonable return shipping costs may be reimbursed in accordance with applicable law.
9. Partial Refunds
We reserve the right to issue partial refunds where returned items show signs of use, damage, or missing components, or where the value of the goods has been diminished due to handling beyond what is necessary to establish their nature and functionality.
10. Cancellations After Dispatch
If an order has already been dispatched, cancellation will be treated as a return and handled in accordance with this Refund Policy and the Delivery and Returns Policy.
Refunds will be issued only after the goods have been returned and inspected.
11. Third-Party Payment Providers
All payments are processed by third-party payment service providers.
We do not collect or store payment card details and cannot issue refunds to alternative payment methods. Refunds will be processed strictly through the original payment provider used at checkout.
12. Force Majeure
We shall not be liable for delays or failures in issuing refunds where such delays result from events beyond our reasonable control, including disruptions to payment systems, banking networks, or third-party service providers.
13. Changes to This Refund Policy
We reserve the right to amend this Refund Policy at any time. Any changes will take effect immediately upon publication on the Website.
Your continued use of the Website or placement of orders following any changes constitutes acceptance of the updated Refund Policy.
14. Contact Information
If you have any questions regarding refunds, please contact us:
WALK FREE TODAY LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United KingdomEmail: [email protected]