Products & Use
No. Our products are designed for everyday wellness, movement support, fitness, and home care. They are not intended to diagnose, treat, or cure medical conditions.
Our products are suitable for adults and families looking to support comfort, movement, and daily routines at home. Product pages include specific usage and age guidance where relevant.
Our products are designed to support everyday comfort, movement, and wellness routines. They may be used as part of general recovery or daily support, but they are not intended to replace professional medical advice or treatment.
Each product page includes clear descriptions, features, and usage guidance. If you need general product information, our support team is happy to help.
Yes. Our products are selected for everyday use and comfort. Please always follow the instructions and recommendations provided on the product page or packaging.
Orders & Delivery
Yes, we offer worldwide delivery. Available shipping options, costs, and estimated delivery times are provided at checkout. For full details, please refer to our Delivery Policy.
Estimated delivery times depend on your location:
- United Kingdom: 3–7 business days
- European Union (EU & EEA): 5–10 business days
- Other international destinations: 7–14 business days
Delivery time estimates are provided for guidance and may vary due to external factors.
If your order has not yet been dispatched, please contact our support team as soon as possible. Once dispatched, changes may not be possible.
Please contact our support team with your order number and photos of the issue. We will review the case and assist you promptly.
Refund Policy
Once your returned item is received and inspected, refunds are processed within 14 business days. You will be notified by email.
Refunds are issued to the original payment method used at checkout.
Shipping costs are non-refundable unless the return is due to an error or issue on our side.
If you believe there is an issue with your refund, please contact our support team at [email protected], and we will review it promptly.
If a returned item does not meet the return criteria, we will contact you to discuss available options.