Date: 22.12.2025
1. Introduction
This Delivery and Returns Policy (“Policy”) applies to all orders placed through https://walkfreetoday.com (the “Website”).
The Website is owned and operated by WALK FREE TODAY LTD, a company registered in England and Wales under company number 16899612, with its registered office at 71–75 Shelton Street, Covent Garden, London, England, WC2H 9JQ (“we”, “us”, “our”).
This Policy should be read together with our Terms and Conditions. By placing an order on the Website, you agree to be bound by this Policy.
2. Shipping Destinations
We offer international delivery to a wide range of destinations, including but not limited to countries within the European Union, the United Kingdom, and selected international destinations outside Europe.
Delivery availability depends on courier coverage and local regulations. If your country is not available for selection at checkout, delivery to that destination is currently not supported. You may contact us prior to placing an order to confirm delivery availability.
3. Shipping Rates
Shipping costs are calculated as a flat rate based on the destination region and are clearly displayed at checkout before you complete your purchase.
The applicable shipping rates are determined by destination and delivery method and may be updated from time to time. All applicable delivery charges must be paid in full before an order is dispatched.
Prices on the Website may be displayed in different currencies depending on location. The final payable amount, including delivery costs, will be shown during checkout.
4. Order Processing
Orders are typically processed within one to 3 business days following payment confirmation.
Orders placed on weekends, public holidays, or outside normal business hours will be processed on the next available business day. Processing times are indicative only and may vary during periods of high demand.
Once an order has been processed and dispatched, you will receive an order confirmation email.
5. Delivery Timeframes and Shipping Costs
Estimated delivery times vary depending on the destination and are provided for guidance purposes only.
For deliveries to the United Kingdom, standard delivery is typically completed within approximately 3 to 7 business days. The standard delivery charge for orders shipped to the United Kingdom is EUR 5.00.
For deliveries to European Union and European Economic Area (EEA) countries, standard delivery is typically completed within approximately 5 to 10 business days. The standard delivery charge for these destinations is EUR 10.00.
For deliveries to other international destinations, standard delivery is typically completed within approximately 7 to 14 business days. The standard delivery charge for international destinations outside the EU and EEA is EUR 15.00.
Delivery times are estimates only and may vary due to factors beyond our reasonable control, including courier operations, customs procedures, weather conditions, or local regulations. We do not guarantee specific delivery dates.
Prices are displayed in euros (EUR) for reference. Where an alternative currency is used, the final delivery cost payable in your local currency will be displayed during checkout based on your selected payment method and location.
6. Order Tracking and Delivery Updates
Each order is assigned a unique order number, which is provided in your order confirmation email.
At this time, tracking information may not always be available depending on the delivery method and destination. If you require an update regarding your delivery, you may contact us at [email protected] and include your order number. We will provide the most up-to-date information available to us.
7. Customs, Taxes, and Import Duties
Orders shipped to destinations outside the United Kingdom and the European Economic Area may be subject to customs duties, import taxes, clearance fees, or other charges imposed by local authorities in the destination country.
Such charges are not included in the product price or shipping costs displayed on the Website and, unless expressly stated otherwise, are the sole responsibility of the customer.
Orders delivered within the European Economic Area (EEA) are not subject to customs duties or import taxes.
For orders shipped to the United Kingdom, any applicable customs duties, import taxes, or customs clearance–related fees shall be covered by WALK FREE TODAY LTD, and no such charges will be passed on to the customer.
We shall not be liable for any delays, additional costs, or disruptions caused by customs procedures, inspections, or actions taken by customs or other governmental authorities.
In the event that an order is returned to us by customs authorities or local postal services, we reserve the right to refund the cost of the products only. Shipping fees and any additional charges incurred in connection with the shipment shall be non-refundable.
8. Risk of Loss and Delivery Responsibility
Responsibility for providing accurate and complete delivery information rests with the customer.
The risk of loss or damage to goods passes to you upon delivery to the address specified in your order. We are not liable for parcels that are lost, delayed, or returned due to incorrect or incomplete address details provided by the customer.
If a parcel is returned to us due to failed delivery or non-collection, additional shipping charges may apply for reshipment.
9. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, you must contact us within 14 days of delivery at [email protected].
When contacting us, please provide your order number and clear photographic evidence of the issue. Once assessed, we will determine whether a replacement, refund, or other appropriate resolution is offered in accordance with your statutory rights.
10. Right to Cancel and Returns
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers generally have the right to cancel their order within 14 days of receiving the goods, without providing a reason.
To exercise the right to cancel, you must notify us of your decision by a clear written statement, such as by email, before the cancellation period expires.
Returned items must be unused, in their original condition, and in original packaging, unless the return is due to a fault or error on our part.
Certain items may be excluded from return for hygiene or safety reasons, where permitted by law. Any such exclusions will be clearly stated.
11. Return Process and Costs
You must contact us before returning any item to receive return instructions.
Unless the item is faulty, damaged, or incorrect, you are responsible for the cost of return shipping. We recommend using a tracked delivery service for returns, as we are not responsible for items lost during return transit.
Returned items remain your responsibility until they are received and inspected by us.
12. Refunds
Refunds will be processed to the original payment method used for the purchase.
Once a returned item has been received and inspected, refunds are typically processed within 14 business days. Processing times may vary depending on the payment provider.
Original shipping costs are non-refundable unless the return is due to a fault or error on our part.
13. Force Majeure
We shall not be liable for delays or failures in delivery or returns caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, customs delays, or disruptions to transport or logistics networks.
14. Changes to This Policy
We reserve the right to amend this Delivery and Returns Policy at any time. Any changes will take effect immediately upon publication on the Website.
Your continued use of the Website or placement of orders following any changes constitutes acceptance of the updated Policy.
15. Contact Information
If you have any questions regarding delivery, returns, or refunds, please contact us:
WALK FREE TODAY LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: [email protected]